Frequently Asked Questions

• To qualify for boarding and daycare dogs are required to be spayed or neutered and temperament tested. (Pups younger than 8-months-old needn't be spayed or neutered.) – Dogs not eligible for daycare may still board and will have a minimum of four and up to six 15 minute leash free spacious back yard rotations.
• Proof of current vaccinations including distemper/parvo and rabies (every year or three years depending on the vaccinations your veterinarian administers) and an annual bordetella.
• If vaccinations are not current, we require a 5-day waiting period for vaccinations to become effective. The waiting period begins the day after the vaccination is administered.
• Grooming requirements are same as above. 
• We do not accept home vaccinations, hand written vaccinations, sticker books, pet passports, breeder vaccines and require all vaccinations be administered by a licensed veterinarian.
• Amazing Tails  is a flea-free environment. If a dog has fleas or other external parasites, the dog will be bathed at the owner's expense. 

• All dogs must be healthy and current on vaccines for Rabies, Distemper, Bordetella (canine cough) & a Negative Fecal Test 
• All Cats must be healthy and current on vaccines:

              Rabies, Feline Distemper 

• We welcome puppies and kittens (16wks) who have received their complete three rounds of puppy/kitten vaccinations to come stay with us.  
• Elder, medically-challenged and/or other situations may exclude some requirements, please discuss with our staff. 
• All vaccinations must be current and can be verified by a licensed veterinarian. 

If your dog exhibits any coughing, they must refrain from attending Amazing Tails for at least 7 days after coughing has resolved.

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All puppies and kittens must be at least 16 weeks of age and have completed their first three series of vaccinations.

Cancellation Policies: The staff at Amazing Tails would greatly appreciate any cancellations be made at least 48 hours before your scheduled appointment time. We understand that things happen at the last minute that may prevent you from making it to your appointment. Please note that voice mail or email to re-schedule or cancel any appointment is the accepted way for canceling. 

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-Appointments canceled less than 48 hours before the scheduled time will incur a cancellation fee of 25% of appointment for first offense, 50% of appoinetment for second offense and you must prepay for next appointment.

-No-shows will incur a fee of 50% of the appointment cost.

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NOTE: Due to the high demand for appointments all appointments require a credit card to reserve the appointment and must be cancelled no less that 48 hours to prevent a late cancellation fee. 

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 As a courtesy, we will continue to send automated email reminders 3 days before your appointment.

Late Appointments: Being more than 15 minutes late may result in us needing to reschedule the appointment and the  No show fee will apply.

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We will always do our best to accommodate you, however, good groomers aren’t cheap and cheap grooms aren’t good! 

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Vaccinations: Prior to receiving any services, all owners must provide proof of current Rabies, Distemper, Negative Fecal and Bordetella. Dogs must not be vaccinated within 7 days prior to their appointment.
*If a dog comes in within 7 days of having shots or is not up to date on the shots we need, this will be treated as a last-minute cancellation and the No Show fee will apply.  

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Note: Holiday boarding reservations require a 7 day cancellation notification, if not your deposit will be forfeited. 

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Failure to cancel will incur the following fees. The applicable fee will be charged to your on-file credit card. 

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Holiday Boarding 
A deposit in the amount of 20% of entire stay is required for all holiday boarding. This deposit is forfeited if your reservation is not canceled prior to the "cancellation" policy listed above.  

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PAYMENT
Payment for all accommodations and services reserved will be paid at check-out. Amazing Tails accepts cash, Visa, MasterCard, American Express, Discover. 

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Amazing Tails is a flea-free environment. If a dog has fleas or other external parasites, the dog will be bathed at the owner's expense.

A mat is basically a tangle of hair that has formed a knot tight enough to resist brushing and combing. . When the matting is very severe the only solution may be to shave them. In some cases, the matts can be brushed out, but it is a long stressful and sometimes painful experience for the dog. We do not recommend de-matting for older pets and first-time grooming puppies. Please check our pricing for dematting fees.

Believe it or not, dogs feed off of the energy of their owners. This makes the dog excitable and more time consuming to groom. More importantly, we cannot be liable for personal injury of a curious dog owner in a busy shop. So respectfully, we will have to ask you to wait outside until we are completely finished.